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Delivery Policy for Le Kathuriya

Welcome to Le Kathuriya. This summary highlights key points from our delivery policy for furniture and related products.

Delivery Areas: We deliver to all major cities and towns in Bangladesh. For locations outside our regular zones, please contact customer service.

Delivery Timeframe

Standard Delivery: 3-5 business days from order confirmation.

Express Delivery: Available for select items/locations at additional cost.

Custom Orders: Longer delivery timeframes communicated at purchase.

Delivery Charges

Standard Delivery: Varies by size, weight, and location. Calculated at checkout.

Free Delivery: Available for orders above a certain value or during promotions.

Express Delivery: Additional charges apply.

Order Tracking: Notifications with tracking details sent via email. Track on our website or courier’s portal.

Delivery Process

Preparation: Quality checks, packaging, and scheduling post-order confirmation.

Dispatch: Notification sent upon dispatch.

Delivery Attempt: Scheduled by contacting the recipient.

Failed Delivery: Rescheduling attempts made; extra charges may apply for multiple attempts.

Assembly and Installation: Provided for items requiring it at the time of delivery. Ensure the location is ready and accessible.

Inspection and Acceptance: Inspect items upon delivery for damage/defects before signing the receipt. Report issues immediately.

Delays and Issues: We strive to meet timeframes but inform you of significant delays. Contact customer service for issues.

Contact Information

Phone: +880 1856-226249

Email: queries@lekathuriya.com

Address: Nandipara, Road: 03, Khilgaon. Dhaka, Bangladesh

Policy Updates: We may update this policy at any time. Changes are effective immediately upon posting on our website.

Thank you for choosing Le Kathuriya. We look forward to enhancing your home with our quality furniture products.

Return Policy for Le Kathuriya

Welcome to Le Kathuriya. This return policy outlines the terms and conditions for returning furniture and products purchased from our website. By placing an order with us, you agree to the terms outlined in this policy.

Eligibility for Returns

Timeframe: Returns are accepted within 14 days of delivery.
Condition: Items must be in their original condition, unused, and with all original packaging, tags, and accessories.
Non-Returnable Items: Custom or made-to-order items, clearance or sale items, and gift cards are non-returnable.

Return Process

Initiate a Return: Contact our customer service team at +880 1799-848350 or email returns@lekathuriya.com to initiate a return. Provide your order number, reason for return, and photos of the item if applicable.
Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and further instructions.
Packaging: Repack the item securely in its original packaging. Include all accessories, manuals, and parts.
Shipping: You are responsible for shipping the item back to us. We recommend using a trackable shipping service and purchasing shipping insurance. Le Kathuriya is not responsible for items lost or damaged during return shipping.

Inspection and Refund

Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return conditions.
Approval: We will process your refund or exchange within 7 business days if the return is approved. Refunds will be issued to the original payment method.
Deductions: Shipping fees and a restocking fee of 10% may be deducted from the refund amount. If the item is found to be damaged or used, additional charges may apply.

Exchanges

Exchanges: If you wish to exchange an item, follow the return process and place a new order for the desired item once your return is approved.
Damaged or Defective Items: If you receive a damaged or defective item, contact our customer service team within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.

Cancellations

Order Cancellations: Orders can be canceled within 24 hours of placement without any charges. After 24 hours, cancellations may incur a fee.
Custom Orders: Custom or made-to-order items cannot be canceled once production has started.

Contact Information

For any questions or concerns regarding our return policy, please contact our customer service team at:
Phone: +880 1856-226249
Email: returns@lekathuriya.com
Address: Nandipara, Road: 03, Khilgaon. Dhaka, Bangladesh

Policy Updates

We reserve the right to update or modify this return policy at anytime. Any changes will be posted on our website and will take effect immediately upon posting.

Thank you for shopping with Le Kathuriya. We appreciate your business and are committed to ensuring your satisfaction with our products.